The warranty
In writing, within the term, to whoever built or sold the home.
Report each defect in writing within its term, to whoever built or sold the home.
The builder or seller gives a receipt and makes a verification visit to the home within the next 5 business days.
It answers in writing within 10 business days after the visit for finishes and vital lines, and within 30 business days for the stability of the work. Each term can be extended once by the same period.
Source: Decreto 1074 de 2015, art. 2.2.2.32.3.3 (Función Pública)
Walk the home room by room on a bright day. Mark small defects with removable tape and photograph each one with something that shows its size.
The app keeps up to 4 photos per defect, the date each one was found and every claim you confirmed as sent.
Keep the delivery record, the occupancy certificate for new housing, your claims, the receipts and the builder's answers together.
Business days are Monday to Friday without Colombian public holidays (Ley 51 de 1983, with the 9 July holiday added by Ley 2578 de 2026).
Example: a claim sent on Friday 30 October 2026 has its verification visit due by Monday 9 November 2026, because Monday 2 November is a holiday; the written answer for finishes is then due within 10 business days of the visit.
Source: Ley 51 de 1983 (Función Pública)
Your claim
The app keeps the dates, the defects and their photos, and writes the claim in Spanish. For a home built or sold by Aristizabal Escobero, write or call to agree the visit.